How to report a problem
- Find your problem in the lists below and tap Report.
- Your mail app opens with the subject and questions filled in.
- Fill your name, mobile, docket number and PTIN / Building ID.
- Attach a screenshot of the error if possible, then press Send.
🔐 Login & OTP
Try first: check your mobile network and wait 1 minute before requesting OTP again.
- OTP SMS not received
- Mobile number shows "not registered"
- Logged out again and again / session expired
🔎 Property Search & Details
- Property not found by PTIN / mobile number
- Owner name or mobile number is wrong
- Tax dues / arrears amount looks wrong
🏢 QR Scan & Building
- QR code not scanning
- Building not mapped / footprint missing
- Wrong properties listed inside a building
- Building details not saving
📋 Survey
Try first: check internet connection and retry once — offline surveys sync when network returns.
- Survey not submitting
- Survey photos not uploading
- Submitted survey not visible in survey report
📄 213 Notice
- Generate 213 notice is failing
- Notice PDF not opening / not downloading
- 213 SMS not delivered to the citizen
🗂️ Assessment (AMC) Requests
- Create assessment request is failing
- Submit to CGG is failing
- Document upload is failing
- Request status not updating
💳 Payments
- Payment history not loading
- Payment link problem
📊 Dashboard & Reports
- Docket summary / dashboard not loading
- Dashboard numbers look wrong
📱 App — General
- App is crashing / closing suddenly
- App is very slow
- A screen / page is blank or not working
- Other issue (not in this list)
✉️ Contact
Support email: loading…
We reply on working days. Please always mention your docket number and the PTIN or Building ID.